New Embraer-Focused Team Revealed at Duncan Aviation
Duncan Aviation has recently announced an exciting development tailored specifically for Embraer aircraft operators: the introduction of a dedicated 14-member Airframe team at their Battle Creek, Michigan facility. This strategic move, welcomed by both industry insiders and operators, signifies Duncan Aviation's commitment to offering specialized services that cater to the unique needs of Embraer aircraft.
Enhanced Services for Embraer Operators
The newly established team is led by Jacob Mills, who expressed that their primary aim is to provide responsive and personalized support. Over the past 18 months, experts on this team have been fine-tuning their approach to maintenance—encompassing both scheduled and unscheduled tasks, structural repairs, and addressing service bulletins for the entire Embraer lineup, which includes the Phenom 100 and 300, Legacy 450/500/600/650, and Praetor 500 and 600 models.
Commitment to Quality and Customer Relationships
“This dedicated approach allows us to deliver more responsive, consistent, and tailored service to our Embraer customers,” Mills emphasized. He noted that the goal is to develop smoother processes that anticipate the needs of their clientele, thereby enhancing customer relationships. The team in Michigan is not the only one focused on Embraer support; Duncan Aviation’s facilities in Lincoln, Nebraska, and Provo, Utah, also house dedicated teams to ensure that Embraer clients receive comprehensive assistance wherever they are.
Diverse Services Beyond Airframe Maintenance
Beyond airframe expertise, Duncan Aviation provides a wide range of services designed for Embraer owners, including market research for aircraft sales, avionics upgrades, and exceptional paint and interior designs. Their commitment to quality extends to engine support—with technicians available around the clock, authorized by recognized brands like Pratt & Whitney and Honeywell.
Building Expertise for the Future
Many of the team members hold A&P licenses and factory training, offering a wealth of knowledge that bolsters safety and service quality. As Duncan Aviation continues to expand its capabilities across its service centers, this commitment to excellence resonates with those in the aviation community—from airlines to logistics managers and business travelers.
This robust dedication to enhancing the overall experience for Embraer owners aligns with Duncan Aviation’s vision to support the evolving demands of the aviation industry, ensuring that operators can maintain their aircraft with confidence and ease.
For those looking to learn more about their Embraer services, reach out to Duncan Aviation for expert assistance tailored to your aviation needs.
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