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July 19.2025

2 Minutes Read

Unraveling Safaricom's Router Flaw: A Critical Look at Internet Access Issues

Safaricom router placed on balcony, overcast sky in background.

Understanding the Technical Flaw in Safaricom's Home Fibre Network

Safaricom, Kenya’s telecom giant, recently resolved a significant technical flaw within its Home Fibre network that had allowed users to access the internet nearly for free. This loophole, which dates back to at least 2018, revolved around weak router authentication protocols that compromised the integrity of the service, leading to substantial revenue losses estimated in the tens of millions of Kenyan shillings over several years.

The Exploitation of Weak Security Protocols

The core issue stemmed from letdowns in its system, specifically, the use of Point-to-Point Protocol over Ethernet (PPPoE). While users had unique usernames, the system accepted a singular, universal password. This hackable configuration enabled individuals to exploit expired accounts and re-establish connections without making legitimate payments. Reports suggest that the workaround was perpetuated not just by tech-savvy customers, but also through complicity from outsourced sales agents, painting a troubling picture of internal controls.

Impact on Safaricom's Market Position

Given that Safaricom controls approximately 36.5% of Kenya's fixed internet market and services over 678,000 customers, the extensive revenue loss due to this overlooked vulnerability raises questions about the reliance on legacy infrastructure. As Safaricom continues to expand its broadband services, the necessity for robust security measures has never been more pressing. The company’s renewed commitment to tech upgrades, including enforcing unique, complex passwords for every connection, illustrates a critical step towards safeguarding its operations and revenue streams.

Lessons Learned and Future Implications

This episode serves as a cautionary tale about cybersecurity in rapidly scaling tech enterprises. Safaricom's case underscores the importance of maintaining stringent internal controls and continuously updating security protocols. As digital transformation accelerates globally, other providers might find parallels in Safaricom's challenges and successes, reaffirming that vigilance in network security is paramount to protecting both the provider and its customers.

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Unraveling Safaricom's Router Flaw: A Critical Look at Internet Access Issues

Understanding the Technical Flaw in Safaricom's Home Fibre Network

The Exploitation of Weak Security Protocols

Impact on Safaricom's Market Position

Lessons Learned and Future Implications

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